Certified Help Desk

Certified Help Desk

Contact Us for Pricing

Just a Phone Call Away

Our IT Help Desk is U.S. based, staffed with knowledgeable, certified, customer care specialists who answer the phone when it rings. When you need support, you should have access to it. Don't Panic Consulting is ready to address your every need. Whether it be device, software, or a network related issue. You employee a dedicated team and we are committed to supporting that team. From the moment we answer the phone, you know you have the right person on the line and that you are our top priority.

Live Support 24/7

Whether you are working late, early, or on the weekend, it doesn’t matter, anytime you need us, our Help Desk is just a phone call away.
Let us resolve your technical problems so you can focus on conducting business!

We’ve Got IT Covered!

Our Help Desk Support Includes:
  • Microsoft and Apple Desktop operating systems 
  • E-mail applications and Web browsers 
  • Handheld device configuration and troubleshooting 
  • Popular applications for business 
  • Hardware and Network troubleshooting 
  • Software installations 
  • Virus and malware infections 
  • Desktop performance problems 
  • File/folder restores

Swifter Issue Resolution 

Our certified technicians possess a minimum of two years’ experience resolving application, desktop, and network level issues. When you call in, you get support from someone who can actually offer it.

Microsoft Office Expertise

All Help Desk Technicians are certified Microsoft Office Professionals. They provide your team expert support on Word, Excel, Power Point and Outlook.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe...until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

Don't Panic's Help Desk is a seamless extension of our remote monitoring platform. When you report an issue, there’s a good chance we’re already aware of the irregularity and have actively begun working on a resolution.
Proactive Monitoring means faster issue resolution.

We Know Apps

Our Help Desk supports popular applications for:
  • Desktop Publishing
  • Graphics 
  • Office Productivity Suites 
  • Browsers 
  • Email 
  • Anti-Virus 
  • Word Processing
  •  Database 
  • Domains
  •  PC and Network 
  • Desktop Operating Systems 
  • Wireless Devices

Remedies for Little Things that Wreck Productivity

Everyday administrative issues shouldn't prevent productivity. Let us handle:

  • Resetting passwords
  • Unlocking accounts 
  • Creating user accounts 
  • Setting file and folder permissions
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